The  Government of Armenia is determined to develop different e-applications in  the country and already has registered significant progress in this  field. The main purpose of introduction of e-Governance systems in  Armenia is to transform the way in which the Government interacts with  citizens and businesses, as well as to change the way the Government agencies  interact with each other. The e-governance projects implemented or  planned are aimed at improving the efficiency in public sector operations,  with lower cost, and greater transparency, shifting the concept of provision  of Government services for citizens and business, where the services are  wanted and valued by service users.    

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The growth of available e-governance applications and services led to an  urgent need to establish an overall One Stop Shop (single window)  approach/platform that could incorporate all services already provided by the  government, as well as possible future services. That approach should ensure  smooth transactions at the same time diminishing corruption  risks. Therefore, EU have launched a new big project "EU4Digital in  Armenia" that will summarize the present achievements in e-gov under one  umbrella of interoperability platform, providing an e-single window for the  border crossing points.    

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Specific objectives of the project were focused on controlling compliance  of the deliverables with the terms of reference and relevant technical  specifications, implementation plan and other contractual commitments, by  thorough monitoring of the project implementation during the development of  related ICT solutions, testing, pilot system implementation, and replication  of the system across all sites, by identifying and reporting all potential  risks, and proposing mitigating measures, providing the professional  consultancy support to Contracting Authority (CA) and the Steering Committee  for contract management and proposed ICT solution to control compliance with  contract conditions, assisting the Contracting Authority and the Steering  Committee in the development of necessary ICT skills and understanding of the  milestone stages of product development providing the necessary technical  support for successful control over the implementation of the ICT solutions,  organization of change management activities, providing complementary  training and presentations.    

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The services we provided in relation to this assignment included Inception  phase activities, support at the stage of establishing the functional  requirements and design, and support at the stages of development, testing  and implementation.